IP Control from Minicom Advanced Systems is a KVM IP innovation for remote support of mission-critical intelligent devices. The palm-sized, hardware device enables simple web-based access for administrators to operate a complete remote support system. Computers and intelligent devices can be monitored and maintained from anywhere in the world; problems can be diagnosed accurately and fixed quickly. Based on KVM (keyboard, video, mouse) technology, IP Control expands an administrator's remote support capabilities to the computer's operating system level -- giving complete remote support. As an out-of-band solution, it doesn't run on dedicated software, eliminating the possibility of conflicts with mission-critical applications. By using IP Control, a remote administrator can troubleshoot and remedy non-responsive devices from his laptop. Alternatively, a technician can remedy the device from a central call-center.