Feedsee Software : Voice Services : Microsoft aquires Tellme Networks
In 2007, Microsoft acquired Tellme Networks, a provider of voice services for nationwide directory assistance, enterprise customer service, and voice-enabled mobile search. Tellme Networks was a company specializing in voice recognition and instruction technology, and this acquisition played a crucial role in enhancing and building Microsoft's voice services. Both companies believed in the potential of speech as a way to enable access to information, locate other people, and enhance business processes, any time and from any device. Combining Tellme's talented people and expertise in high-volume voice services with Microsoft's platform, resources and worldwide customer reach inspired new and innovative solutions.
Tellme was a leader in voice services for the phone, including its popular mobile search services. The company answered millions of calls every day for information such as finding local businesses, driving directions, sports scores, stock quotes, weather, news, and movie show times. Businesses used its voice services and platform to provide customers with voice-access services ranging from banking to package tracking. These services were built on a voice platform that analyzed caller requests to continually improve the system's accuracy and overall caller experience.
Post acquisition, Microsoft integrated Tellme's voice recognition technology across multiple platforms, products and services. Here are a few key ways Microsoft used Tellme's technology:
Through these integrations and developments, the acquisition of Tellme Networks greatly enhanced Microsoft's capabilities in voice recognition and instruction technology, allowing them to provide improved and innovative services across their product line.