Feedsee VoIP : IP-PBX Appliance : Advanced call-control features, integrated voice and e-mail, and interactive voice response
IP-PBX stands for Internet Protocol Private Branch Exchange. It's a system that connects telephone extensions to the Public Switched Telephone Network (PSTN) and provides internal communication for a business. An IP-PBX works with network connectivity and provides audio, video, and instant messaging communication through the TCP/IP protocol stack for its internal network and interconnects its internal network with the Public Switched Telephone Network (PSTN) for telephony communication.
In 2006, SIPxNano from Patton was an IP-PBX appliance developed with Pingtel that combined ultra-compact server technology with tailored SIPxchange ECS software. Designed for offices with fewer than thirty phone extensions, the technology offered advanced call-control features and included integrated voice mail and email, auto attendants, interactive voice response, and web-based configuration and management. Such advanced PBX attributes helped small businesses integrate small branch offices deploying SIP-based communications into large enterprise-wide VPNs. Based on standard SIP, the VoIP appliance was fully compatible with all industry standard IP devices including Polycom phones and Patton's VoIP phones, gateways, and routers.
IP-PBX appliances are hardware devices or servers dedicated to running the IP-PBX software, providing the features and functions of the IP-PBX. They act as a central switch for all calls within a business, both internal (within the business) and external (outgoing and incoming calls).
Key features and components of IP-PBX appliances can include:
- VoIP Support: Enables the use of VoIP (Voice over IP) for digital calling over the internet, which can save costs compared to traditional phone lines.
- Auto Attendant: The automated system that answers incoming calls with a recorded message and menu of options, directing callers without the need for a human operator.
- Call Forwarding and Transfer: Allows calls to be redirected to other extensions or numbers, which can be beneficial for routing calls to the appropriate departments or individuals.
- Conference Calling: Enables multiple users to participate in a phone call, which can be useful for team meetings or group discussions.
- Voicemail: Allows callers to leave a voice message when the recipient is not available.
- Call Recording: Provides the ability to record calls for training or legal purposes.
- Integration with other systems: It may integrate with other business systems or software, such as Customer Relationship Management (CRM) tools or email clients.
- Scalability: As the business grows, more extensions (lines) can be added to the IP-PBX system without significant increases in cost or complexity.
- Unified Communications: Many IP-PBXs support Unified Communications, bringing together voice, video, messaging, and desktop sharing into a single integrated system.
An IP-PBX can exist as a physical on-site appliance, or it can be hosted in the cloud as part of a service. Both options have their advantages and should be chosen based on the specific needs of the business.